About your order

▽ How do you order?

To order the product, put the desired product in the cart and proceed with the purchase procedure.
The order reception email will be delivered at the same time as completion.

▽ After putting the product in the cart, the purchase procedure was displayed out of stock.

If you do not complete the purchase procedure, you may be sold out even if you put it in the cart.
Please note that it is not reserved even if you put it in a cart. Please make an early purchase procedure.

▽ Can't you get any products that are out of stock on the net?

In the online shop, it will be out of stock when the stock is gone, but there may be stock at the directly managed store, so
If you would like a product that was out of stock, we would appreciate it if you could contact us by inquiry.
We will inform you of whether or not you can order after the survey.
However, please note that it may be sold out.

▽ I want a product I saw at the SINACOVA official online shop, but it doesn't come out even if I search

We are sorry, but please note that products that are sold out are not displayed because the products are updated regularly.

▽ I want to order it all together for team orders

Please contact us from the inquiry form for your desired content.
The person in charge will contact you. However, since it is currently being produced in small quantities, regular part numbers may not be readily available.
* Depending on the quantity, please let us know first.

▽ Will you hem and restore the bottoms?

Sorry, we do not accept corrections in our shop.
Thank you for your correction at your local clothes remodeling store.

▽ I want to know the restock of products that are not in stock

If you do not have the stock of your desired product, enter the Susumi address to "Receive the arrival notification by e -mail" from "See the details of the product".
Click "Receive the arrival notification by e -mail".
We will notify you by e -mail when it is restocked.
* Restock notification does not promise to restock or purchase.
Please note that there are some products that are completely inventory and some do not.

▽ I want to cancel my order

If you wish to cancel after the purchase is completed, please contact us.

About gifts

▽ Is it possible to respond to gifts?

We will send you a gift wrapping service in the Shinakova original gift box to those who wish.
At that time, the price of the product bill will be separated separately. We will also ship with a handbag.

If you wish to have a gift wrapping (free), select [Gift wrapping] → ・・・・・・・・・・・ (Individual wrapping) (individual wrapping) and proceeding to [purchase procedure].

* Even if you wish to wrap it together, if you ship from another place due to the size of the product or stock, you may be wrapped separately. Please understand.

* Products with large sizes such as outer may not be eligible for wrapping. Example) Down jacket / coat

* Depending on the stock status and traffic conditions, you may not be able to respond to the desired date of delivery, so please order with plenty of time.

* If the payment method is a bank transfer, it will be shipped after payment is confirmed. Please be careful on the desired delivery date as it will be shipped 2 days (business day) from the payment.

In addition, if you have any requests, please fill in the remarks column of the cart screen at the time of ordering.

About payment

▽ How do you pay?

Payment by credit card
Available credit card types
AMEX JCB Visa Mastercard
Number of payments
Batch, split, revolving payment is available.
* The number of divisions available will vary depending on the card company.
* Depending on your credit card, you may not be able to split or use revolving. Please note.
If credit card trust does not pass at the time of product shipment, we may cancel your order.
We will guide you by e -mail when canceling your order.

Payment by cash on delivery
When delivering the product, we will pay the delivery company in exchange for the product.
In the case of cash on delivery, customers with a usage amount of 11.000 yen or less will receive a fee of 330 yen (tax included) separately.
(If you use it for 11,000 yen or more, we will provide a service.)
Payments are handled only in cash.

Payment on Amazon Pay
You can easily shop on Amazon and feel safe.
Since the delivery destination and payment information registered in the Amazon account are used, troublesome input can be saved and you can use it.
* Changes cannot be made after the order is confirmed.

In the case of bank transfer
Please transfer bank accounts in one of the following.
Sumitomo Mitsui Banking Corporation Temmabashi Branch
Resona Bank Kitahama Branch Ordinary 4579300
Shiga Bank Osaka Branch Atza 0406160
* Payment will be paid in advance. We will enter the shipping procedure after payment is confirmed.
* We would appreciate your burden on the bank transfer fee.
* 2 weeks (14 days) from the order date is the payment deadline.
In addition, if you can contact us, we will also extend the deadline and change the payment method.
If you do not contact you after the deadline, we may cancel your order. note that.

▽ What is the timing of bank transfer?

We ask for advance payment at this shop.
If you order and confirm your order, please transfer.

▽ Can you change the payment method?

It cannot be changed, please be careful when ordering.

▽ What is the receipt?

For credit cards
Please write "Receipt request" in the remarks column in the cart when purchasing.
We will send it separately by mail.

In case of cash on delivery
Please use the Yu -Pack copy when you arrive at your order as a receipt.

About delivery

▽ What is your transportation service?

We will deliver it at Yu -Pack (Japan Post Co., Ltd.).

▽ Is it possible to deliver overseas?

Delivery to overseas is now being prepared.

▽ How long is the product arrival?　

About the number of delivery days
I will ship it by Yu -Pack.
The approximate number of days is as follows.
The next day after shipping: Hokkaido, Nagasaki, Oita, Kagoshima, Okinawa
3 to 5 days after shipping: Part of Okinawa Prefecture, remote islands (Okinawa, Ogasawara, Tokyo)
The next day from shipping: All prefectures other than the above
* If the stock is shipped from a directly managed store, it will be shipped from either Yamato, Sagawa, Seino, or Fukuyama.
In addition, if the stock exists separately in multiple orders, it may arrive from another tip.
At that time, a single order that costs a shipping fee will be a single shipping fee, and it will not be multiple.

▽ What is the delivery date and time?

Delivery date and time
You can choose from the following time zone.
·morning
・ Around 12:00 to 14:00
・ Around 14:00 to 16:00
・ From around 16:00 to 18:00
・ Around 18:00 to 20:00
・ Around 19:00 to 21:00
・ From around 20:00 to 21:00
* It cannot be specified at 9:00 or 12:00.
If you wish to change the delivery date and time after the purchase is completed, please contact us.

▽ Check the delivery destination status

You can check the delivery status from Yu -Pack Postal Tracking Service.
Please proceed to "postal Kyoto website → postal luggage tracking → postal tracking service" and enter an individual number.

▽ Product acceptable period

From delivery to the recipient to 7 days (absent), it can be received.
If the product cannot be received due to long -term absence, etc., if the product is returned, the order will be canceled.

▽ I want to deliver it outside the registered address

Product delivery is possible to other than registered addresses.

▽ Where does novelty go?

The novelty of the event present will be sent to the delivery destination as the product.
* If you deliver directly to the gift destination with a gift, please note that novelty will be reached to the gift destination and will not be reached by the gift.

▽ storeIs it possible to receive it in a store?

Sorry, we do not hand over at the store.